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Sign in with the same email and password your team uses for the Senty web dashboard at app.senty.dk. If your company has two-factor authentication enabled, you will be prompted to complete that step after entering your password.

Mobile access is for existing Senty users on an active account. Account creation and initial company setup are handled by your administrator through the web dashboard — not through the mobile app or senty.dk.

Some setup steps require the web dashboard: connecting Gmail or IMAP inboxes (including OAuth and mail credentials), linking Shopify or WooCommerce stores, and bulk knowledge-base import or website ingestion.

On mobile, you can view which inboxes are already connected and check their health status, but connecting or reconnecting mail accounts must be done from the web admin.

The mobile app is built for day-to-day support work: browsing and searching threads, reviewing and editing AI drafts, replying and closing conversations, composing new emails, and receiving push notifications when new mail arrives or drafts are ready.

Company admins can also manage knowledge-base Q&A entries, AI rules, and general company settings from mobile.

The web dashboard remains the place for first-time setup and heavier configuration — mail and store integrations, bulk knowledge import, user management, and full CRM workflows.

Senty enforces strict multi-tenant isolation secured by unique company IDs. Each company's data is scoped to its workspace and is not shared across tenants.

Connections to Shopify and WooCommerce are read-only. Senty surfaces customer order history for support context but never alters your catalog, inventory, or store settings.