AS
Ascendic
Fitness equipment · Shopify store · Primary test partner
As Senty's primary development partner, Ascendic has stress-tested the platform on real, high-volume customer inquiries from day one - everything from delivery questions and order changes to returns and product support.
Before Senty, the team spent hours every week writing near-identical replies and digging through Shopify for order details. Now, Senty drafts each reply with the right data already pulled in, and the team simply reviews and sends.
~80%
Less time per email
2×
Volume handled
100%
Replies human-reviewed
“Senty saves us an enormous amount of time on customer emails every single week. It makes delivering good customer support easy - our team can focus on the conversations that actually need a human touch.”