Built for the reality
of e-commerce support.
Every feature in Senty was designed around the actual problems Shopify support teams face every day - not hypothetical ones.
Mobile App
A custom mobile app to manage customer support enquiries even faster - respond on the go without missing a beat.
Deep Shopify integration
Order status, tracking, inventory, customer history - Senty reads it all automatically before drafting a single word.
Instant reply drafts
Complete, personalised responses generated in under 3 seconds. Ready for review immediately after an email lands.
Highest security standards
End-to-end encryption, GDPR compliance, and serious data handling from day one.
Custom AI solutions
Got a unique setup? We build bespoke integrations for stores with non-standard workflows or internal systems.
Brand tone control
Define your voice once. Every draft Senty generates will match your brand's style - no exceptions.
Support analytics
Emails are automatically tagged by topic and product, so you can see exactly what customers struggle with - plus response times, volume trends, and resolution rates.
Team inbox
Assign conversations, track who's handling what, and keep your team aligned without messy email threads.
Continuous learning
Senty improves over time based on how your team edits and approves drafts - getting smarter with every email.
Built-in CRM
A full customer relationship view - every order, conversation, and interaction in one place, so you always know who you're talking to.
What's coming next.
We're building Senty into a full e-commerce support and growth platform. Here's a look at what's on the way.
Drive & file storage
Store and access important documents, assets, and files right inside Senty - connected to your conversations and customers.
Label & shipping integrations
Direct integration with label and shipping systems like Homerunner, Shipmondo, GLS, DAO, Bring, and UPS - create and manage shipments without leaving Senty.
Potential customers
Senty spots customers who showed interest but never bought, and reminds you to reach out - with suggestions on how. It pays for itself through the extra sales it helps you close.
Marketing automation
A Klaviyo-style setup for automated email flows - welcome series, abandoned carts, win-backs - driven by your store data and customer behaviour.
Return flows
A streamlined, automated returns experience - guiding customers through returns and exchanges while keeping your team in the loop.
Integrated inventory
A fully integrated warehouse and inventory system that talks directly to Senty and your emails - real-time stock levels at your fingertips.
AI chatbot
An on-site AI chatbot that handles customer questions live on your store - with the same Shopify-aware intelligence as your inbox.
Newsletter tools
Send branded newsletters and campaigns to your customers - built right into the same platform you use for support.