Changelog

What's new in Senty.

We ship improvements continuously. Here's a running log of new features, improvements, and fixes.

June 2026
v1.4

Smarter product tagging

newimproved
  • Emails are now automatically tagged by product, not just topic, so you can spot which products generate the most support load.
  • Improved accuracy of draft generation for return and exchange requests.
  • Faster Shopify data sync on incoming emails.
May 2026
v1.3

Analytics dashboard

new
  • New support analytics dashboard with response times, volume trends, and resolution rates.
  • Added team inbox with conversation assignment.
  • Brand tone settings can now be configured per store.
March 2026
v1.1

Deeper Shopify integration

improved
  • Senty now reads live inventory and customer order history when drafting.
  • One-click connection for Gmail, Outlook, and Hotmail inboxes.
February 2026
v1.0

Senty launches in beta

new
  • First public beta release. AI reply drafting with a human-in-the-loop review flow.
  • Core Shopify integration and automatic email categorisation.