From inbox to send
in seconds.
Senty sits inside your support inbox and handles the hardest part - reading, understanding, and drafting. Your team stays in full control at all times.
Connect your inbox in seconds
Just log in to Senty with your existing email - Gmail, Outlook, Hotmail, or whatever you already use. No migration, no complicated setup. Senty takes care of the rest.
Senty reads and understands
When a customer emails your store, Senty reads the full thread, identifies what they need, and pulls the relevant data from Shopify - order status, tracking info, customer history, inventory levels.
A complete draft is generated
Within seconds, Senty generates a personalised, accurate reply in your brand's tone of voice. No placeholders. No guesswork. A real reply, ready to go.
Your team reviews and sends
Your support agent reads the draft, makes any adjustments they want, and hits send. The human touch is preserved. The heavy lifting is done. Every time.
The human-in-the-loop model
We believe AI should make people better at their jobs - not remove them from the equation. Senty is built around a simple principle: the AI drafts, the human decides.
No email is ever sent without a human reviewing it first. This ensures quality, accountability, and the personal touch that sets great customer support apart from average support.
The result? Your team works faster, stays engaged, and delivers a higher quality of support - without burning out.